At Onda, our goal is to satisfy our customers
. If you are not satisfied with an item for any reason, we are here to help.
:Return upon customer request (due to any manufacturing defects)
Product guarantee against manufacturing defects, up to 30 days
The return request is made without incurring any cost from the customer, whether for products or shipping
The product is photographed from three different angles of the product to ascertain the product and its initial condition.
The product received to us must be the same as that sent from our warehouse in relation to your order.
Communication is done through page messages, website messages, or whatsapp number specified on the Facebook page or through our e-mail.
Reverse receipt takes up to 10-15 working days as per the shipping companies’ regulations.
السابقة All the previous steps in which the customer does not bear any expenses at all.
Return upon customer request (without manufacturing defects):
The product received to us must be the same as that sent from our warehouse in relation to your order.
The product is photographed from three different angles of the product to ascertain the product and its initial condition.
Once it is confirmed that the product received matches the sender, an audit will be performed on the basis of the valid mark and unused condition.
If the product is in used condition, we will not be able to complete your order (as the product is for personal use and may not be traded to others again)
The refund process will not begin until we receive the product back in our warehouse and complete all quality checks and verifications at our end.
Please note that the payment fees are calculated as a balance that you can use to choose other products with us or the same products again.
In the event that the return is approved, the shipping fees are calculated based on the geographical area of the request for the return again, and therefore (freight charges are fully calculated twice sending and receiving)
Once the return / exchange request has been submitted successfully, our team will monitor the request and if all conditions are met, we will arrange a replacement choice.
Reverse receipt takes up to 10-15 working days as per the shipping companies’ regulations.
You may return the items received as damaged or defective and not suitable for use.
Return requests can be accepted only 48 hours after the customer has received the product without any use